The focus of this role is to provide administrative support to HES projects to ensure back-office functions are efficient and timely. You will work across our fuel poverty and retrofit projects supporting project managers and key staff to ensure administrative tasks are completed to a high standard. The role will be varied, and some tasks will change over time as we secure further funded projects that require administrative support.

Pay and conditions

• The role is full-time however part-time will be considered, (minimum of 22.5 - 37.5 hours per week).
• The salary for the role will be £27,121 - £29,803.
• You will be entitled to 25 days paid holiday (plus statutory holidays).

CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more.

We will pay fees and expenses on relevant training courses.

Specific responsibilities

An applicant appointed to the role will be expected to:

• To sort HES inbound post, ensuring items are passed to the correct team or staff member and coordinate HES outbound post requests, collating and printing information to send to households.

• To coordinate text messages to send to clients who would benefit from our advice services and speak to households by telephone and triage households to appropriate HES projects.

• To book home visits for advisors, keeping calendars up to date with appointments, cancellations and amendments. Accurately completing the home visits risk assessment when required.

• To coordinate events data and bookings across the team and supporting energy advisors with event preparation.

• To coordinate retrofit activity with funders and report back on outcomes and queries, managing 8+ retrofit staff diaries and keeping them up to date with appointments, cancellations and amendments.

• To record client details and follow HES team guidance documents to assess the help and support needed. Ensuring to update our client databases and other contact management systems accurately.

• Support the internal training programme, making sure evaluations are completed and booking inductions for new starters.

To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

Essential attributes for this role include:

• Ability to respond to clients in a respectful and engaging manner.
• Ability to communicate effectively with people at all levels verbally and in writing.
• Ability to work in a team and able to identify areas where their skills complement others.
• Ability to maintain admin systems independently and accurately.
•  Able to take responsibility for your own work and seeking support where necessary.
• Highly organised at managing time and a busy workload.

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.