The role:

This key role supports BDP’s thriving Treatment Team, who work alongside 42 GP Practices to provide Opioid Substitution Therapy to people who have an opioid dependency.

You will be answering calls from professionals and service users, making calls to service users to arrange appointments, inputting data into our various recording systems and sharing data with the team.

This role would suit someone who can communicate effectively with a broad range of people from service users to GPs, has well-honed IT skills and has the ability to stay well organised in a fast paced environment

Key Responsibilities:

• Arranging and managing appointments with service users.
• Fielding queries from service users, staff and GPs.
• Inputting data into our recording systems.

What we are looking for:

• Strong communication skills, demonstrating flexibility, persistence and imagination in engaging with service users.
• Ability to liaise effectively with other organisations, including GPs and other health professionals.
• Strong personal organisation and attention to detail.

About BDP:

BDP has been supporting the people of Bristol around their drug and/or alcohol use for the past 37 years. We are committed to providing accessible and appropriate support for anyone who needs it and to reduce the harms caused by drugs and/or alcohol.

Workers at BDP come from diverse backgrounds and experiences, but all share a drive to make a difference in the lives of the people we work with. Our workers’ values come above their job history or qualifications. If you share our attitudes, we can teach you the skills needed for the job. The BDP Treatment Team is one of the largest and longest-established primary care ­based services in the UK, supporting more than 1800 people at any one time.

What we offer:

• 27 days annual leave plus bank holidays
• Comprehensive Employee Assistance Program
• Thorough line management and reflective practice programme
• Extensive and ongoing training
• Cycle to work scheme