Job Specification: Listening Hub Manager

Job Title: Listening Hub Manager

Reports to: Services Manager/CEO

Location: Bristol, Broadmead

Job Type: Part-time/Volunteer

Job Overview

We're excited to expand our face-to-face listening support with a new stationary location in the heart of Broadmead. Our Mental Health Responders currently provide immediate listening, signposting, and advocacy support on foot as a mobile service. This new space will serve as a safe haven for a much-needed listening hub in the center of Bristol. Be part of something life-changing for our community.

The Listening Hub Manager will responsible for overseeing the operations of the walk-in listening hub. The role involves creating and maintaining a safe, supportive, and welcoming environment for all visitors. The Manager will lead a team of volunteers, ensuring that they are supported in providing high-quality listening and guidance services.

Key Responsibilities

• Operational Management:
  • Manage day-to-day operations of the walk-in listening hub during volunteer hours.
  • Ensure the hub is a safe, clean, and welcoming environment for all visitors.
  • Coordinate schedules and manage the rota for volunteers to ensure adequate coverage.
• Team Leadership:
  • Provide ongoing support, guidance, and development opportunities for volunteers.
  • Conduct debriefing sessions to ensure effective communication and support.
• Client Support:
  • Oversee the delivery of listening services to ensure high standards of care.
  • Be available to handle complex or high-risk situations, providing direct support as needed.
  • Maintain confidentiality and a non-judgmental approach in all interactions.
• Community Engagement:
  • Promote the listening hub services within the local community to raise awareness and encourage utilisation.
  • Develop and maintain relationships with local mental health organisations, community groups, and other stakeholders.
  • Represent the charity at community events and meetings as required.
• Administrative Duties:
  • Maintain accurate records of client interactions and hub activities.
  • Prepare regular reports on hub operations and client outcomes for the Services Manager/CEO.
• Quality Assurance:
  • Monitor and evaluate the effectiveness of the listening hub services.
  • Implement improvements based on feedback from clients, volunteers, and other stakeholders.
  • Ensure all volunteers adhere to the charity’s standards and guidelines.

Skills and Qualifications

• Essential:
  • Proven experience within the mental health or community support sector.
  • Strong leadership and team management skills.
  • Excellent interpersonal and communication skills.
  • Ability to handle sensitive and confidential information.
  • Strong organisational skills and attention to detail.
  • Ability to volunteer on selected days/times which suit youconsistently for reliability.  
  • Proficient in Microsoft Office and other relevant software.
• Desirable:
  • Able to attend Training in mental health first aid or a similar program.
  • Experience in volunteer management and support or desire to learn and develop.

Personal Attributes

• Empathetic and compassionate with a genuine desire to help others.
• Resilient and able to remain calm under pressure.
• Proactive and solution-focused with a can-do attitude.
• Culturally sensitive and inclusive in approach.