As our Mental Health Crisis Worker, you will be part of the Crisis Service. This involves working with and alongside organisations within the Bristol Mental Health Partnership. This is a hub and spoke service with a 24 hour hub (providing a full crisis service across the city). You will therefore be required to work on a rota system including regular evenings and weekend working and must be able to drive and have access to an appropriate vehicle. You will be based at Petherton Resource Centre where the South Crisis Team are located.

The role is focused on providing a range of interventions to assist with daily health, social care and wellbeing needs to reduce the crisis, build resilience and improve wellbeing. You will be employed by Missing Link and seconded into our Bristol Mental Health Partnership and will therefore be operationally managed by AWP.

Key duties and responsibilities of our Mental Health Crisis Worker:

 Build trusting and collaborative relationship with the service user
 Work closely with carers, families and children and other services directly involved with service users, carers if appropriate
 Carry out role adhering to Mental Health Bristol Partnership’s policies, procedures, values, code of conduct and current legislation using a Recovery orientated, psychologically informed, equalities based approach
 Co-produce, update, implement and review a crisis plan, relapse prevention and other self-management tools
 Implement the recovery plan and inform any review, working jointly with the Assessment and Recovery Team Recovery Navigator/Care Co-ordinator, in partnership with service users in line with best practice.
 Coordinate support, refer and liaise effectively with all professionals, agencies and other parties involved in service user’s support in order to deliver the crisis support package
 Enable delivery of the crisis and recovery plans and to enable service users to make informed decisions about their mental wellbeing, maximising their independence and providing advocacy role where appropriate
 Provide specialist support to women using the service and advice and guidance to other team members regarding women’s mental health issues
 Promote and facilitate service user involvement and inclusion within Mental Health Bristol and the community in line with Mental Health Bristol Partnership objectives
 Manage caseload, documentation and time effectively, ensuring up to date, clear and accurate record keeping in line with MHB policies, making best use of supervision, training and staff development
 Collaborate with other team members to maximise service performance, meet targets and Service Level Agreements and promote effective communication and teamwork
 Maintain hope and optimism for the individual with high expectations for recovery. Use lived experience (if appropriate) to positively support the individual’s recovery

This is not an exhaustive list of your duties and outlines the general ways in which it is expected you will meet the overall requirements of this post.

What we are looking for in our ideal Mental Health Crisis Worker:

 Experience working with people with mental health needs, or people with complex and multiple needs (for example, homelessness, alcohol/drug dependency, long term conditions, domestic abuse and sexual violence)
 Experience of support planning and managing risk assessments
 The ability to maintain hope and optimism for the individual with high expectations for recovery
 Manage caseload, documentation and time effectively, ensuring up to date and clear record keeping in line with policies and procedures
 A current, full driving licence and access to an appropriate vehicle is essential