The Trading and Training Administrator will provide vital support to the Commercial and Education Team ensuring all administration involved in the delivery of our commercial services is completed in a timely and accurate manner. 

The ERIC Commercial Services & Education Team provides an income stream for the charity through the delivery of online and face to face training to both healthcare and education professionals. 

In addition, our online shop stocks a range of products such as bedwetting alarms, protective bedding, clothing which can be purchased by individuals, families and NHS Trusts.

This income supports ERIC’s strategic objectives.

The role

The Trading and Training Administrator will provide vital support to the Commercial and Education Team ensuring all administration involved in the delivery of our commercial services is completed in a timely and accurate manner.  This varied role will include answering enquiries by phone and email, invoicing individuals and companies for goods and services, managing product profiles on our website and supporting the planning and delivery of online webinars and face to face training.  This is an exciting role working in a busy team.  The successful candidate should therefore have excellent communication and interpersonal skills, both oral and written which can be applied to different audiences.

About Us

ERIC is a leading national charity devoted to enhancing the lives of children and young people with bowel and bladder issues. Our mission is to significantly reduce the challenges and impacts associated with continence problems, offering hope, support, and practical solutions to children, families, and caregivers alike.

Childhood continence conditions are common. 1 in 12 children are affected by a bowel or bladder problem such as constipation, soiling bedwetting or daytime wetting. That’s around 1.5 million children in the UK - three children in every primary school class and, in an average secondary school, around 40 young people struggle with a wetting or soiling issue. The embarrassment and shame of a bladder or bowel condition can have a devastating impact on young lives with many children, young people and their families suffer in silence with no-one to help.

Job Description

Managed by: Trading & Training Manager

The ERIC Commercial Services & Education Team provides an income stream that supports our strategic objectives.  This role will support the team to ensure that all aspects of our income generating activities are delivered in a timely, professional manner. 

Key responsibilities:

Trading Department

•              Process invoices for alarm hire service and process alarm hire orders when required

•              Manage product profiles on website

•              Liaise with fulfilment house and file weekly reports 

•              Work closely with our Communications team to ensure that products are promoted

•              Action email bookings and enquiries

•              Other duties at the request of line manager and that are appropriate for the level of the role.

Training Department

•              Support the planning and delivery of webinars and other training events

•              Enhance slide decks as required

•              Facilitate webinars

•              Support the delivery of face to face events including the ERIC conference

•              Work closely with our Communications team to ensure that products services are promoted

•              Maintain a Training Team asset list

•              Action email bookings and enquiries

Person specification

•              Good working knowledge of Microsoft 365, Excel, PowerPoint, Zoom

•              Excellent communication and interpersonal skills, both oral and written which can be applied to different audiences.

•              Self-motivated with a positive, can-do attitude and the ability to work independently using own initiative.

Strong organisational and time management skills with the ability to multitask.

•              Able to provide excellent customer service so that our supporters feel cared for.

•              High accuracy and attention to detail.

Desirable

•              Knowledge of Salesforce, QuickBooks, Ship Theory

•              Empathy with and enthusiasm for ERIC’s cause.