The role:

The key responsibility of the Surveyor is to provide a high-quality customer-focused and professional repairs service to provide technical solutions and support on complex repairs and maintenance issues related to damp condensation, and mould (D&M) including monitoring of works/services where required, in accordance with Health & Safety policies and statutory obligations.

We value colleagues who consistently demonstrate and champion our values and who create positive relationships with colleagues, customers and stakeholders.

Although not an exhaustive list, key responsibilities include:

• Provide a high quality customer focused service to all residents, leaseholders, other stakeholders and colleagues.
• Support and monitor contractor’s delivery of D&M solutions. Liaise with contractors to agree works, raise orders, and carry out pre/post work inspections.
• Work closely with the Coordinators to manage live jobs, arranging workflows with repair partners and keeping customers fully updated.
• Accurately diagnose, specify, order, supervise and manage technical D&M solutions whilst considering all repairs needed.
• Support the Customer Services and Housing teams in answering technical queries and inspections regarding the construction, handover and defects management of properties. 
• Ensure relevant legislation and guidance is followed in the delivery of building work including CDM, Health & Safety at Work Act, Building and Planning Regulations.
•  

About You:

At Brighter Places, we value and nurture talent, welcoming both experienced professionals and those with the right attitude and determination who are looking for get their foot on the ladder. No matter who you are, where you’re from, or the journey you’ve been on so far, we’ll welcome your unique experience and perspective – and help you find your brighter future.

For this role we are looking for individuals who have:

• HNC, HND, BTEC HND or higher, in a building discipline or relevant experience and training.
• Experienced Surveyor within DC&M Inspections
• Track record of delivering excellent customer service always, even whilst working under pressure. Acting with integrity and accountability.
• Demonstrable experience of working in reactive maintenance, diagnosing & ordering reactive repairs
• Understanding of housing and property customer service with an excellent knowledge of building and housing regulations and legislation
• Ability to communicate clearly and accurately with a wide range of internal and external customers.
• Can work effectively with and support colleagues to help achieve team objectives.
• Excellent influencing and communication skills.
• Holds a valid driver’s license.