Carers Support Centre (CSC) Bristol and South Gloucestershire provide a wide range of information, advice, and support services for unpaid adult and young (children) carers.
A carer is someone who provides support to family or friends who could not manage without this help. This could be caring for a relative, partner or friend who is ill, frail, disabled or has mental health or substance misuse problems. All the care they give is unpaid.
Opportunity to join the Carers Support team - Telephone Carers Support Officer
We currently have a vacancy for a Telephone Carers Support Officer to work on our CarersLine service based at the CSC offices in the Vassall Centre, Fishponds.
Hours of work: 26.5 hours (Tuesday Wednesday and Thursday 9am – 5pm. Friday 9.30 am – 1.30 pm.)
Salary: £17, 515 for 26.5 hours/week - Actual Salary. (£24,786 FTE)
The Adult Support Team includes several services that combine to support unpaid carers in Bristol and South Gloucestershire in their role. These include advice and information, carers assessments, one to one support, and a CarersLine and Carers Emergency Cards.
The role will include:
• Responding to calls to the CarersLine service (telephone advice service) and to requests for information, advice, guidance and support.
• Researching information requested by carers and responding to enquiries in a timely manner.
• Referring and signposting carers to internal and external services where appropriate
• Undertaking ‘casework’ support and interventions by phone for more complex enquiries
• Undertaking telephone-based assessments / reviews, supporting the wider Carers Support Officer (CSO) team.
To fulfil this role, you will need:
• Recent and relevant experience of information, support and advice work
• An excellent understanding of the needs and issues for carers
• Demonstrable experience of working with individuals needing emotional and practical support
• Recent experience of providing support to a diverse community
• Ability to prioritise and manage a busy workload
• Good verbal and written communication skills
• Computer literacy and experience of working with a client database
Applications can be made via an application form, which is available from our website https://www.carerssupportcentre.org.uk/vacancies. You will also find a full Job Description & Person Specification, and an introduction to Carers Support Centre.
If you would like to know more about this role, please call Dawn Osborne-Tiller on 0117 9392562
If you do not have access to the internet, please call our office on 0117 9392562 or email: recruitment@carerssupportcentre.org.uk
Closing date: Thursday 31st October @ 9am
Interview date: Thursday 7th November at the Vassall Centre
Registered Charity Number: 1063226
We are an Equal Opportunities employer and our workplace is free of barriers and fully accessible for people with disabilities. We are committed to safeguarding children, young people and vulnerable adults; from recruitment of staff through to supporting our team working with families and carers in crisis.
| Attachment | Size |
|---|---|
 Job description & person specification | 117.21 KB |
| CSC Introduction document | 119.4 KB |
| Impact Report | 7.23 MB |
 Application Form | 68.11 KB |
| Equal opportunities monitoring form | 156.5 KB |