Post: Customer Service Assistant [Part-time]

Employed by: Bristol Shopmobility                       

Responsible to: Manager                                          

Job Purpose: To provide a scooter/wheelchair loan service to enable people with access or mobility problems to use the shops and facilities. To assist with the overall organisation and day to day running of the Bristol Shopmobility Scheme.

This job is a “front line” position dealing with service users both face to face and over the phone.

Principal Responsibilities

Daily Duties

1. To meet and greet service users.

2. To establish and provide suitable equipment.

3. To receive and process cash/card payments and balance daily monetary transactions.

4. Give guidance on the safe usage of equipment to service users.

5. Maintain equipment in a safe, clean and serviceable condition.

6. Maintain and update computer records.

Promotion

1. To assist with promoting the Bristol Shopmobility scheme.
2. To help produce publicity material.

Equipment

1.  To ensure that any repairs are dealt with promptly by a competent person.

2.  To be able to deliver/collect scooters and wheelchairs required by members arriving within the Broadmead/Cabot Circus area.

General

1. To observe and work within the Health and Safety requirements
2. To follow and adhere to Bristol Shopmobility Equal Opportunities Policy
3. To be aware of and ensure compliance with all relevant Bristol Shopmobility policies, procedures, and statutory regulations.
4. This job description contains only the principal accountabilities relating to the post, and the postholder will carry out such other duties as may be reasonably required.

Hours and Holidays 

21 hours per week (subject to funding)

23 days holiday per annum (pro-rata) + statutory holidays

Main Location

Shopmobility Unit– Cabot Circus Car Park.

Remuneration

£11.44 per hour

This is a permanent post (subject to funding)

The post is subject to a 6 month probationary period.

Person Specification

Essential

1. Ability to use information technology.
2. Excellent interpersonal and organisational skills.
3. Must have experience and knowledge of equal opportunities including disability equality.
4. The ability to work on own initiative and as part of a team.
5. Flexible approach to working hours which may include some unsociable hours (including weekends and Bank Holidays).

Desirable

1. Experience of working with people who have a permanent or temporary impairment
2. Experience of working with volunteers

3 .  Full driving licence

This post does not currently have an exact closing date but we hope to start interviewing in late October or early November.