As part of the Senior Management Team, you will oversee the management and operations of our advice services, supporting our dedicated staff and volunteers to deliver a quality and expert service that meets the needs of our communities. This is a key role within NBAC, ensuring good communication and working across our busy teams, and supporting our valued Advice Support Volunteers. You will be responsible for managing efficient and effective operational systems including IT, Recruitment and HR. You will lead on data and monitoring, providing reports and performance management information as required, and ensure compliance with GDPR. Working alongside the Director, you will contribute to the development of new and existing community-based services in line with our strategic aims. The ideal candidate will have excellent people and organisational skills, and align with our aims and values.

Key Responsibilities Operational Management

● Working with our three Team Leaders (Admin, Welfare Benefits and Debt) to oversee the smooth running of advice services.

● Ensuring clear communication between teams, including regular meetings.

● Review and development of processes and procedures to improve and develop services.

● Responsible for compliance with Health and Safety Legislation and annual reviews.

● Oversight and updating of Office Manual, keeping policies and procedures fully updated and compliant.

● In conjunction with Advice Team Leaders, prepare and oversee the Advice Quality Standard Audit (every 2 years).

● Assist the Director with planning and service development.

● To act as senior manager in the absence of the Director. Data and Quality

● Oversight of data systems and monitoring.

● Compile quarterly KPI reports for Trustees and report on trends, issues or areas of concern.

● Evaluate monitoring data to support learning and service development and improvement.

● Compile reports for funders.

Job Description & Person Specification:

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● Manage Advice Pro (our case management system) database to ensure data quality and provide AP training/updaters for staff and volunteers as needed.

● Regular data quality checks and performance reports.

● As Data Officer, responsible for compliance with GDPR. Facilities and IT

● Overall responsibility for day to day running and management of buildings and premises, working with the Admin Team Leader.

● Overall responsibility for IT systems and liaising with external tech support providers.

● Overseeing purchase of IT equipment, furniture and utilities, securing best-value contracts.

● Review and oversight of all office and administration contracts.

● Dealing with general premises enquires. HR and Training

● Responsible for management and supervision of up to 10 Advice Support Volunteers.

● Oversight of recruitment and induction, working with team leaders to support new starters into their roles.

● Overall responsibility for co-ordination of in-house training for staff and volunteer team to ensure skills and knowledge are up to date.

● Oversight of HR, Holiday and Sickness Records and ensuring legal employment practices.

● Create and champion a positive working environment in which equality, diversity and dignity at work are upheld and promoted. General

● To work at all times within NBAC’s policies and procedures as detailed in the NBAC Office Manual.

● To undertake other reasonable tasks as required to ensure compliance with funding agreements/contracts and to assist in the running of the service.

● To ensure that the Equality and Diversity policy of the Centre is implemented in all aspects of work.

Job Description & Person Specification:

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Head of Services - Person Specification The post-holder is required to be self-motivated with strong people and organisational