Engagement and Feedback provide an important link between Healthwatch and the residents of Bristol, North Somerset, or South Gloucestershire. You will be the first person a member of the public will engage with and using your communication skills will gather feedback and experiences about health and social care services. The feedback gets fed back to services and Government, so they know what works, what does not work and what people want in the future. There is also the opportunity to help within specific focus groups on a specific service or area.

Information and Guidance provides an important link between a person’s health and local services, this may be regarding food or fuel poverty, housing, immigration, or a specific health related issue. Healthwatch BNSSG hold a directory of many organisations that could support a person further. We use the directory to signpost people so they can make contact to receive the support or information they need